Privacy Policy

1. Who We Are

The services described in this policy are developed and operated by the developer GraceSun for the benefit of Tongshan Manshang E-Commerce Co., Ltd., a company registered in the People s Republic of China. Our business address is No. 235, Xizhan Community, Tongyang Town, Tongshan County, Xianning City - 437000, China (CN). Throughout this policy, the terms we, us, and our refer to Tongshan Manshang E-Commerce Co., Ltd. and its appointed developer GraceSun.

We run the GraceSun curated online boutique, through which we select, present, and deliver a range of carefully chosen goods. When you browse our website, place an order, send us a message, or otherwise interact with our services, this policy governs the handling of the information involved. We approach privacy as a matter of trust and respect, and we work hard to keep that trust.

This policy is written in plain language wherever possible so that you do not need a legal dictionary to understand how your information is treated. If anything remains unclear, please contact us using the details at the end of this document and we will be glad to explain it further.

2. Information We Collect

We collect only the information that is reasonably necessary to provide our services and to make them work well for you. The categories of information we may collect include the items described below.

Identity information such as your full name, the name of your delivery recipient, and your account identifiers. We use this information to address you properly and to manage your orders and communications.

Contact information such as your email address, phone number, mailing address, and delivery address. We use this information to communicate with you, to ship your orders, and to provide customer support.

Transaction and order information such as the products you buy, the amounts you pay, your spending history, your preferred billing method, and records of your purchases. This information helps us fulfil your orders, manage returns, and understand our business.

Technical and usage data such as your internet protocol address, browser type, device type, operating system, the pages you visit, the time and length of your visits, and the links you click. This information helps us keep the website secure and improve how it works.

Communication data such as the messages you send us, the subjects you write about, and transcripts of our conversations with you. We keep these records to answer you accurately and to improve the quality of our care.

We make a deliberate effort to collect only what is genuinely useful to the task at hand. Where a field is optional, we leave it optional, and we never insist on details that serve no real purpose. Restraint in collection is one of the quieter ways we show respect for the people who shop with us.

3. How We Collect Information

We gather information through the ordinary course of your use of our services. The main pathways are described below.

Direct information you provide. When you place an order, create an account, fill in the contact form, write to us by email, or call us on the phone, you give us information directly. We store only what you choose to share.

Automatic information. As you move through our website, our servers and analytics tools record certain technical details such as your internet protocol address, the pages you open, and the device you use. This happens automatically in the same way it does on most modern websites.

Information from partners. Occasionally we receive limited information from trusted partners such as payment processors and delivery carriers, strictly to confirm a completed transaction or to track a shipment. We do not buy lists of personal data.

Social and referral sources. If you arrive at our website through a link from another site, we may learn the general source of your visit so that we can understand which content you find useful.

4. How We Use Your Information

We use the information we collect for clear and limited purposes, never for secret or unrelated ones. The principal purposes are listed here.

To provide and deliver our services. We use your information to process your orders, calculate shipping, arrange delivery, manage returns and refunds, and provide the features of the boutique that you ask to use.

To communicate with you. We send you order confirmations, dispatch notices, tracking details, and responses to your questions. We may also send you service notices that are important to your account or your purchase.

To improve our services. We study general patterns in how customers browse and buy so that we can refine our catalog, improve our website, and make the boutique more pleasant to use. We do this with aggregated data rather than by singling out individuals.

For marketing, where you have agreed. If you choose to receive our occasional updates, we may send you news about new arrivals, seasonal collections, and special offers. You can withdraw this consent at any time.

For security and fraud prevention. We use information to protect our website and our customers against unauthorised access, misuse, and fraud, and to keep your account and payments safe.

To meet our legal obligations. We may use information when we are required to do so by law, regulation, or a lawful request from an authority.

5. Legal Bases for Processing

We only handle your personal information where we have a proper and lawful reason to do so. The bases we rely on are these.

Performance of a contract. When you place an order with us, we need certain information to fulfil that order. Processing of this kind is necessary to complete the purchase you have requested.

Legitimate interests. We process certain data to run our business efficiently, to keep our services secure, and to improve the experience of our customers, always balancing this against your rights and freedoms.

Consent. Where we rely on your agreement, for example when sending you optional marketing news, we obtain your clear and free consent before we begin, and we respect any withdrawal you later make.

Legal obligation. In some situations, such as tax and accounting requirements or lawful regulatory demands, we are required by law to process and keep certain records.

6. Sharing and Disclosure

We do not sell your personal information. We never trade your data for money or exchange it with unrelated parties for their own purposes. We share information only in the limited circumstances described below.

Service providers. We work with carefully chosen service providers who support our operations, including payment processors, delivery carriers, hosting providers, and analytics services. They receive only the information needed to perform their task and are bound by obligations to keep it confidential.

Business partners. Where you buy a product supplied through one of our partner brand programs, we may share limited order details with the relevant partner so that they can prepare and dispatch the item correctly.

Legal requirements. We may disclose information where we are legally obliged to do so, such as to comply with a court order, a warrant, or another lawful demand, or where disclosure is necessary to protect our rights and safety or the rights and safety of others.

Business transfers. In the unlikely event of a merger, sale, reorganisation, or similar change, customer information may be transferred as part of the business assets, subject to continued protection under this policy.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to help it work properly and to understand how visitors use the site. A cookie is a small text file placed on your device by your browser.

Essential cookies are necessary for basic functions such as keeping your session stable and remembering that you have logged in. These cannot be switched off without harming the operation of the services.

Functional cookies remember choices you make, such as your preferred language or region, so that we can give you a more convenient experience.

Analytics cookies help us see how visitors move around the site, which pages are popular, and where visitors drop off. We use this understanding to improve the boutique, and the data is aggregated wherever possible.

Marketing cookies, where used, help us manage any advertising you have agreed to receive and to measure how effective it is. We use these only with your consent.

You can control cookies through your browser settings, including blocking them entirely. Please note that disabling essential cookies may prevent some features from working as expected.

8. Data Retention

We keep your personal information only for as long as it is needed to fulfil the purpose for which it was collected and to comply with our legal obligations.

Order records are generally kept for a period that supports accounting, tax, warranty, and after-sales purposes, after which they are securely removed or anonymised. Communications are kept while they remain needed to serve you and to maintain proper records, then deleted.

Analytics and technical logs are summarised and stripped of identifying details as soon as they are no longer required. When retention is no longer justified, we delete or anonymise the data in a secure manner so that it can no longer be linked to you.

9. Data Security

We take reasonable and appropriate steps to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include the use of secure connections for transmissions, restricted access within our team, and careful handling of storage.

Access to personal data is limited to those members of staff and partners who need it to perform their duties. We periodically review our security practices and update them as technology and risks evolve.

No method of transmission over the internet or of electronic storage is completely secure, and we cannot promise absolute safety. However, we are committed to using reasonable safeguards and to acting diligently should any concern arise. If we ever learn of a security event that affects your information, we will notify you and the relevant authorities as appropriate and in line with our legal duties.

10. International Transfers

Because our boutique serves customers in many countries, personal information we collect may be transferred to, stored at, and processed in countries other than the one where you are located. This includes our base of operations in China and the locations of our service providers.

Where such transfers occur, we take steps to ensure that your information continues to be afforded an equivalent level of protection under this policy and applicable requirements. By using our services, you acknowledge that your data may be processed in these locations.

We remain obliged to keep your information secure no matter where it is held, and we do not compromise on the standards described in this policy simply because data has crossed a border.

11. Your Privacy Rights

Depending on where you live, you may have a number of rights regarding your personal information. We respect these rights and aim to make them easy to exercise.

The right to access lets you ask for a copy of the personal information we hold about you. The right to rectification lets you ask us to correct any information that is inaccurate or incomplete.

The right to erasure, sometimes called the right to be forgotten, lets you ask us to delete your personal information in certain circumstances. The right to restriction lets you ask us to limit how we process your data in certain situations.

The right to data portability lets you ask us to give you a structured, machine-readable copy of certain data you have provided. The right to object lets you ask us to stop processing your data for particular purposes, including marketing.

To exercise any of these rights, please contact us using the details at the end of this policy. We will respond within the period required by law and will verify your identity before acting to protect your information from misuse. Where your request is based on consent, you may also withdraw that consent at any time.

12. Privacy for Children

Our boutique and services are directed towards adults who purchase goods for themselves or as gifts. They are not designed for children, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided us with personal information without your consent, please contact us promptly. If we learn that we have collected personal information from a child in a manner that we should not have, we will take steps to delete it as soon as reasonably possible.

13. Third-Party Links

Our website may occasionally contain links to other websites operated by third parties, such as delivery trackers or payment pages. These sites have their own privacy policies, and we are not responsible for their practices.

We encourage you to review the privacy policy of any external site you visit through a link from ours before you share information with it. A link from our boutique does not mean we endorse the content or the handling of data of that third-party service.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, in technology, or in legal requirements. When we make a meaningful change, we will revise the last updated date at the top of this page and, where appropriate, notify you through the website or by other reasonable means.

We encourage you to review this policy periodically so that you remain aware of how your information is being handled. Your continued use of our services after changes take effect means that you accept the updated policy, unless the law requires otherwise.

15. Contact Us

If you have any question, comment, or concern about this Privacy Policy or about how we handle your personal information, you are welcome to reach out to us. We would be glad to help and to respond to you clearly.

You can contact us by email at team@gracesun.mom or by telephone at +14176512679. You may also write to us at No. 235, Xizhan Community, Tongyang Town, Tongshan County, Xianning City - 437000, China (CN). We will reply as soon as we can.